FAQs

General Business Information

  1. Q: What is the official name of your business? A: Our business name is Miamiluxe.
  2. Q: Where is your business physically located? A: 1304 NE 1ST AVE, MIAMI, FL, 33132.
  3. Q: How can I contact support? A: Email Miamiluxe.support.com or call +1 (236) 314-8438.
  4. Q: What currency are your prices in? A: All transactions on our store are processed in USD.

Shipping & Processing

  1. Q: What time is your daily order cut-off? A: Our order cut-off time is exactly 5:00 PM.
  2. Q: How long does order handling take? A: Handling requires 2 to 3 business days.
  3. Q: What is the expected transit time? A: Standard transit time is 6 to 7 days.
  4. Q: How do I track my order? A: A tracking link is emailed to you once the package ships.

Returns & Refunds

  1. Q: What is your return window? A: You have a strict 10-day window to request a return.
  2. Q: Do you accept returns for a change of mind? A: No, we do not accept state of mind returns.
  3. Q: Will you provide a return shipping label? A: No, the customer must create their own label.
  4. Q: Who pays for the return shipping cost? A: The customer must pay all return shipping charges.
  5. Q: What if my item arrives damaged? A: Contact us immediately within 10 days for a resolution.

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